Hi Richard, try Admin > SysConfig > Framework > Core::Web > Frontend::RichText
if you set this to No, the rich text editor will be disabled. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Aug 20, 2009 at 20:57, Richard Stockton <[email protected] > wrote: > My agents would prefer a plain text display in the Agent Zoom View > of a ticket. I have searched Defaults.pm, the documentation, and > SysConfig in the admin section and cannot find out how to set this. > > I would appreciate any help. > Thanks. > - Richard > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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