Hi, 
may i have some help plz, i can't send email via OTRS and i don't know why, i'm 
using windows XP.
help me i have to fix that problem this week 
best regards 



From: [email protected]
To: [email protected]
Date: Fri, 21 Aug 2009 06:28:48 -0700
Subject: [otrs] OTRS notification sending problem

I have a problem with OTRS Notifications in a 2.4.2 installation (on a JumpBox 
server). This was upgraded from 2.3.1 this week.
When OTRS sends out responses to tickets, it works fine.
When OTRS sends out a notification (ie. Ticket Moved or New Ticket)  I observe 
the log (below) in the /var/log/mail.log file on the OTRS server. Note this 
text: from=<>. This is the problem - there is no FROM address, so the message 
is denied by my mail server's Backscatter Protection. How can I fix this? 
(note: ip addresses, server names and email addresses in log changed to protect 
the innocent)
Aug 20 13:19:24 otrs postfix/pickup[25189]: 21602CC72: uid=33 from=<>Aug 20 
13:19:24 otrs postfix/cleanup[25252]: 21602CC72: 
message-id=<[email protected]>Aug 20 13:19:24 otrs 
postfix/qmgr[4322]: 21602CC72: from=<>, size=3118, nrcpt=1 (queue active)Aug 20 
13:19:24 otrs postfix/smtp[25254]: 21602CC72: to=<[email protected]>, 
relay=mail.example.com[209.209.209.209]:25, delay=0.14, 
delays=0.06/0/0.07/0.01, dsn=5.0.0, status=bounced (host 
mail.example.com[209.209.209.209] said: 550 Backscatter Protection detected an 
invalid or expired email address (in reply to RCPT TO command))Aug 20 13:19:24 
otrs postfix/qmgr[4322]: 21602CC72: removed
======================================================Brian Lang - IT 
DepartmentSovereign Management Group Inc. proudly servingPacific Group of 
Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby 
Bar and [email protected] | Office: 604.538.1566 
x2905======================================================Please consider the 
environment before printing this e-mail

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