Hi,
may i have some help plz, i can't send email via OTRS and i don't know why, i'm
using windows XP.
help me i have to fix that problem this week
best regards
From: [email protected]
To: [email protected]
Date: Fri, 21 Aug 2009 06:28:48 -0700
Subject: [otrs] OTRS notification sending problem
I have a problem with OTRS Notifications in a 2.4.2 installation (on a JumpBox
server). This was upgraded from 2.3.1 this week.
When OTRS sends out responses to tickets, it works fine.
When OTRS sends out a notification (ie. Ticket Moved or New Ticket) I observe
the log (below) in the /var/log/mail.log file on the OTRS server. Note this
text: from=<>. This is the problem - there is no FROM address, so the message
is denied by my mail server's Backscatter Protection. How can I fix this?
(note: ip addresses, server names and email addresses in log changed to protect
the innocent)
Aug 20 13:19:24 otrs postfix/pickup[25189]: 21602CC72: uid=33 from=<>Aug 20
13:19:24 otrs postfix/cleanup[25252]: 21602CC72:
message-id=<[email protected]>Aug 20 13:19:24 otrs
postfix/qmgr[4322]: 21602CC72: from=<>, size=3118, nrcpt=1 (queue active)Aug 20
13:19:24 otrs postfix/smtp[25254]: 21602CC72: to=<[email protected]>,
relay=mail.example.com[209.209.209.209]:25, delay=0.14,
delays=0.06/0/0.07/0.01, dsn=5.0.0, status=bounced (host
mail.example.com[209.209.209.209] said: 550 Backscatter Protection detected an
invalid or expired email address (in reply to RCPT TO command))Aug 20 13:19:24
otrs postfix/qmgr[4322]: 21602CC72: removed
======================================================Brian Lang - IT
DepartmentSovereign Management Group Inc. proudly servingPacific Group of
Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby
Bar and [email protected] | Office: 604.538.1566
x2905======================================================Please consider the
environment before printing this e-mail
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