Thank you very much. This was exactly what I needed.
======================================================
Brian Lang - IT Department
Sovereign Management Group Inc. proudly serving
Pacific Group of Companies / Pacific Customs Brokers / Pacific
Overseas Forwarding / The Derby Bar and Grill
[email protected] | Office: 604.538.1566 x2905
======================================================
Please consider the environment before printing this e-mail
On 2009-08-23, at 3:22 AM, Martin Edenhofer wrote:
Hi Brian,
you can fix this by changing SysConfig setting, Admin Interface ->
SysConfig -> Group Framework -> SubGroup -> Core::Sendmail ->
SendmailNotificationEnvelopeFrom
[...]
If set, this address is used as envelope from header in outgoing
notifications. If no address is specified, the envelope from header
is empty.
[...]
Just enter your wanted sender envelope from.
-Martin
On 21.08.2009, at 15:28, Brian Lang wrote:
I have a problem with OTRS Notifications in a 2.4.2 installation
(on a JumpBox server). This was upgraded from 2.3.1 this week.
When OTRS sends out responses to tickets, it works fine.
When OTRS sends out a notification (ie. Ticket Moved or New
Ticket) I observe the log (below) in the /var/log/mail.log file on
the OTRS server. Note this text: from=<>. This is the problem -
there is no FROM address, so the message is denied by my mail
server's Backscatter Protection. How can I fix this? (note: ip
addresses, server names and email addresses in log changed to
protect the innocent)
Aug 20 13:19:24 otrs postfix/pickup[25189]: 21602CC72: uid=33 from=<>
Aug 20 13:19:24 otrs postfix/cleanup[25252]: 21602CC72: message-id=<[email protected]
>
Aug 20 13:19:24 otrs postfix/qmgr[4322]: 21602CC72: from=<>,
size=3118, nrcpt=1 (queue active)
Aug 20 13:19:24 otrs postfix/smtp[25254]: 21602CC72: to=<[email protected]
>, relay=mail.example.com[209.209.209.209]:25, delay=0.14,
delays=0.06/0/0.07/0.01, dsn=5.0.0, status=bounced (host
mail.example.com[209.209.209.209] said: 550 Backscatter Protection
detected an invalid or expired email address (in reply to RCPT TO
command))
Aug 20 13:19:24 otrs postfix/qmgr[4322]: 21602CC72: removed
======================================================
Brian Lang - IT Department
Sovereign Management Group Inc. proudly serving
Pacific Group of Companies / Pacific Customs Brokers / Pacific
Overseas Forwarding / The Derby Bar and Grill
[email protected] | Office: 604.538.1566 x2905
======================================================
Please consider the environment before printing this e-mail
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