On Tue, Aug 25, 2009 at 1:42 AM, <[email protected]> wrote:
> Hi there,
> You can map a ticket to a user, but that won´t solve your Problem. I don´t
> know if the "Agents" should get send mails into your OTRS System, when they
> have an Agent / User account where they can login and create any ticket in
> the queue they are assigned to. So if you realy need to send your tickets by
> mail, I think you´ll have to use customer user instead.
Ug. Well, I asked for input on this before rolling it out this way.
Yes, they can log in and create any ticket themselves, but requiring
them to do that is the surest way for this system not to get accepted.
Is there no way to get it to recognise that the email came in from
someone who is already in the database?
Is there nobody out there doing things this way? When I asked for
input last week or the week before it sounded like there was.
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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