Alan, is there a reason you can't set them up as customer users? Thanks, Savitra Sirohi Nucsoft OSS labs http://www.osslabs.biz
On 8/25/09, Alan McKay <[email protected]> wrote: > On Tue, Aug 25, 2009 at 1:42 AM, <[email protected]> wrote: >> Hi there, >> You can map a ticket to a user, but that won´t solve your Problem. I don´t >> know if the "Agents" should get send mails into your OTRS System, when >> they >> have an Agent / User account where they can login and create any ticket in >> the queue they are assigned to. So if you realy need to send your tickets >> by >> mail, I think you´ll have to use customer user instead. > > Ug. Well, I asked for input on this before rolling it out this way. > > Yes, they can log in and create any ticket themselves, but requiring > them to do that is the surest way for this system not to get accepted. > > Is there no way to get it to recognise that the email came in from > someone who is already in the database? > > Is there nobody out there doing things this way? When I asked for > input last week or the week before it sounded like there was. > > -- > “Don't eat anything you've ever seen advertised on TV” > - Michael Pollan, author of "In Defense of Food" > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
