Has anyone used the soap API to search for tickets? I am attempting to
use this method to search for tickets in my otrs system (2.3.4) and I am
having trouble determining what the minimum search requirements are.
Here is my search request, please let me know if there are items that I
am missing as I always return no items found from the query.
my @TicketID = $RPC->Dispatch($user, $passwd,
'TicketObject','TicketSearch',
Result => 'ARRAY',
Limit => 100,
StateType => 'Open',
Queues => ['Raw'],
TicketNumber => '2009082142%',
);
print "RPC: Searching ticket and found ticketID:
".scalar(@TicketID)."\n";
Eric Partington | Security Monitoring and Compliance | Royal Bank of
Canada |T: 416-348-4429
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