Hi Eric,
you also need to add UserID and Permission as attributes.
e. g:
my @TicketID = $RPC->Dispatch($user, $passwd,
'TicketObject','TicketSearch',
Result => 'ARRAY',
Limit => 100,
StateType => 'Open',
Queues => ['Raw'],
TicketNumber => '2009082142%',
Permission => 'ro',
UserID => 1, # menas r...@localhost
);
I hope this will help you.
PS: This is also a question level for the developer list next time! ;)
-Martin
On Aug 25, 2009, at 17:24 , Partington, Eric wrote:
Has anyone used the soap API to search for tickets? I am attempting
to use this method to search for tickets in my otrs system (2.3.4)
and I am having trouble determining what the minimum search
requirements are.
Here is my search request, please let me know if there are items
that I am missing as I always return no items found from the query.
my @TicketID = $RPC->Dispatch($user, $passwd,
'TicketObject','TicketSearch',
Result => 'ARRAY',
Limit => 100,
StateType => 'Open',
Queues => ['Raw'],
TicketNumber => '2009082142%',
);
print "RPC: Searching ticket and found ticketID:
".scalar(@TicketID)."\n";
Eric Partington | Security Monitoring and Compliance | Royal Bank of
Canada |T: 416-348-4429
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