Hi @all,
I'm trying to use LDAP and MySQL DB as customer Backend and to
authenticate the user.
I've added LDAP config as CustomerUser1 and $Self->{'AuthModule'} =
'Kernel::System::Auth::LDAP'; and all the required settings.
Customer Login via LDAP works perfect, but a DB Customer can't login.
Error message reads:
CustomerUser: [email protected] authentification failed, no
LDAP entry found!BaseDN='ou=structur,dc=bock,dc=lan',
Filter='([email protected])', (REMOTE_ADDR:
192.168.24.33).
But the Customer exists in the DB, and I can edit the DB Customers and
view the LDAP Customers as well.
I've already found an article (in German):
http://www.otrs-forum.de/viewtopic.php?f=15&t=641
It describes changes in /opt/otrs/Kernel/System/CustomerAuth.pm required
to switch from one AuthModule to the other but the article is from 2006
and the file provided is very different from the version in the current
OTRS Version and my perl knowledge is mostly none existing.
Maybe someone has a similar configuration working and can point out the
necessary changes or provide a config file?
Regards
Stephan Lang
System administrator
OTRS: 2.4.3 (rpm)
OS: openSUSE 10.3 without X
DB: MySQL 5.0.45
------------------------------------------------------------------------
Bock 1 GmbH & Co. KG
An der Heide 17
92353 Postbauer-Heng
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Amtsgericht Nuernberg, HRA 11 240
pers. haft. Geschaeftsfuehrer: Hermann Bock
Bock 1 Verwaltungs GmbH
Sitz: Postbauer-Heng
Amtsgericht Nuernberg, HRB 93 10
Geschaeftsfuehrer: Harald Meyer, Klaus Stepper
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