Stephen, You need to have a separate block (CustomerUser2) for the database auth. Do you have that?
Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz On 8/26/09, Stephan Lang <[email protected]> wrote: > Hi @all, > > > > I'm trying to use LDAP and MySQL DB as customer Backend and to > authenticate the user. > > I've added LDAP config as CustomerUser1 and $Self->{'AuthModule'} = > 'Kernel::System::Auth::LDAP'; and all the required settings. > > Customer Login via LDAP works perfect, but a DB Customer can't login. > > Error message reads: > > CustomerUser: [email protected] authentification failed, no > LDAP entry found!BaseDN='ou=structur,dc=bock,dc=lan', > Filter='([email protected])', (REMOTE_ADDR: > 192.168.24.33). > > But the Customer exists in the DB, and I can edit the DB Customers and > view the LDAP Customers as well. > > > > I've already found an article (in German): > http://www.otrs-forum.de/viewtopic.php?f=15&t=641 > > It describes changes in /opt/otrs/Kernel/System/CustomerAuth.pm required > to switch from one AuthModule to the other but the article is from 2006 > and the file provided is very different from the version in the current > OTRS Version and my perl knowledge is mostly none existing. > > Maybe someone has a similar configuration working and can point out the > necessary changes or provide a config file? > > > > > > Regards > > Stephan Lang > System administrator > > OTRS: 2.4.3 (rpm) > > OS: openSUSE 10.3 without X > > DB: MySQL 5.0.45 > > > > ------------------------------------------------------------------------ > Bock 1 GmbH & Co. KG > An der Heide 17 > 92353 Postbauer-Heng > > Sitz: Postbauer-Heng > Amtsgericht Nuernberg, HRA 11 240 > pers. haft. Geschaeftsfuehrer: Hermann Bock > Bock 1 Verwaltungs GmbH > Sitz: Postbauer-Heng > Amtsgericht Nuernberg, HRB 93 10 > Geschaeftsfuehrer: Harald Meyer, Klaus Stepper > > Diese E-Mail enthaelt moeglicherweise vertrauliche und/oder rechtlich > geschuetzte Informationen. Wenn Sie nicht der richtige Adressat sind oder > diese E-Mail irrtuemlich erhalten haben, informieren Sie bitte sofort den > Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die > unbefugte Weitergabe dieser E-Mail ist nicht gestattet. > > This email may contain confidential and/or privileged information. If you > are not the intended recipient (or have received this email in error) please > notify the sender immediately and destroy this email. Any unauthorized > copying, disclosure or distribution of the material in this email is > strictly forbidden. > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
