> I think that the best is to install new otrs and then sync the files. > I've made many changes in configuration of otrs. For example create > clients,groups,roles, queues, autoresponds. and the Sysconfig options. I
clients, etc. is stored in the DB, so syncing the files would have no effect. > don't remember all of them, and I don;t wont to configure it from the > beginnig. The config is stored in: /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/Config/Files/ZZZAuto.pm > My version of otrs is: otrs-2.3.4. I saw that the newest > version is: otrs-2.4.4. Could I safely install the new version and sync > only my files - templates/remaked configs, and insert old database? no, you have to update your database structure and the old templates are not compatible with the new OTRS version. Cheers Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
