Hi,
Yes, I need SMTP Authentication for sending mails
Can you clarify whether the sendmail.pm module is utilized here to send
the email through SMTP to mail server?
Or If not, do i need to install send mail separately for windows and use
it for invokation of send mail
What configurations are necessary for making the OTRS installed system
smart host?
How do i enable the Net::SMTP debug in the perl module?
regards
Sheela
Glossop, Andrew wrote:
do you need authentication? I use Windows 2003 Server, and it works
with SMTP. but I don't need SMTP authentication.
------------------------------------------------------------------------
*From:* [email protected] [mailto:[email protected]] *On
Behalf Of *Sheela Venkatesan
*Sent:* 07 September 2009 10:30
*To:* [email protected]
*Subject:* [otrs] OTRS SMTP/Smart Host Configuration and Sending Emails
Hi
I have installed OTRS system on Windows XP and trying to send e-mail
tickets from the OTRS system
through the SMTP mail server
But i am getting the following exception
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Sep 7 14:57:56 2009
Message: SMTP authentication failed: 5355.7.3 Authentication unsuccessful.
! Enable Net::SMTP debug for more info!
Traceback (1508):
Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 103
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Ticket::Article::ArticleSend (v1.230) Line:
2012
Module: Kernel::Modules::AgentTicketEmail::Run (v1.10) Line: 920
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_04Sep2009_OTRS_Installation_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 51
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
I have added the SMTP configuration as given below to
OTRS\OTRS\Kernel\Config.pm
# SendmailModule
$Self->{"SendmailModule"} = "Kernel::System::Email::SMTP";
$Self->{"SendmailModule::Host"} = "mail.vsnlxchange.com";
$Self->{"SendmailModule::Port"} = "25";
$Self->{"SendmailModule::AuthUser"} = "[email protected]";
$Self->{"SendmailModule::AuthPassword"} = "123456";
$Self->{'SendmailNotificationEnvelopeFrom'} = '[email protected]';
Can someone help me in finding why the exception is occuring
regards
Sheela
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