Hi Lokesh,
may be this is solving your problem?
http://bugs.otrs.org/show_bug.cgi?id=4257
The transaction flag means only, hat all events gets executed at
least. So it's possible to access article or attachments attributes on
e. g. TicketCreate or other events.
Greetings,
-Martin
On 08.09.2009, at 14:10, Katta, Lokesh Katta Subramanyam wrote:
Hi All,
We are facing strange issue when trying to setup Customer
Notification Events in OTRS2.4.4. I am trying to setup the Customer
Notification events for StateUpdate, Owner update and Move
notifications as in 2.3.4 but notifications are not sent. However,
when I set transaction flag to 0 for Notification Event Module,
customer notifications are sent.
I do not understand the importance of transaction flag but it looks
like it is added with the OTRS 2.4.4 and was not present in the
earlier version. Can anyone please explain if it is ok to change the
transaction flag for Notification Event Module?
Thanks and Regards,
Lokesh
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