Hi Martin, With the latest patch of Ticket.pm for bug 4257, it is working fine.
Thank you very much. ~Lokesh K S -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Martin Edenhofer Sent: Tuesday, September 08, 2009 8:06 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS 2.4.4 - Customer Notification Events Hi Lokesh, may be this is solving your problem? http://bugs.otrs.org/show_bug.cgi?id=4257 The transaction flag means only, hat all events gets executed at least. So it's possible to access article or attachments attributes on e. g. TicketCreate or other events. Greetings, -Martin On 08.09.2009, at 14:10, Katta, Lokesh Katta Subramanyam wrote: > Hi All, > > We are facing strange issue when trying to setup Customer > Notification Events in OTRS2.4.4. I am trying to setup the Customer > Notification events for StateUpdate, Owner update and Move > notifications as in 2.3.4 but notifications are not sent. However, > when I set transaction flag to 0 for Notification Event Module, > customer notifications are sent. > > I do not understand the importance of transaction flag but it looks > like it is added with the OTRS 2.4.4 and was not present in the > earlier version. Can anyone please explain if it is ok to change the > transaction flag for Notification Event Module? > > Thanks and Regards, > Lokesh --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
