On the "Ticket Bulk Action" page, there's a "Note type:" parameter which has a "note-external" value ... (At least in otrs-2.4.4-win-installer-2.0.4.exe, which I am experimenting with :) )
Hoping you have meant this feature ... Greets Krisz > Hi > > I was wondering if there is a way of sending a bulk email to > specifically selected tickets? We are planning create a new queue that > is a beta request for software. However there will be people we do not > wish to participate so we will select them and send a bulk email telling > them that the have been unsuccessful. The present bulk action option > would be great as we could tick the ones we don't want and send a > note....however there is no option to send externally.....is this the > case or am I missing something? Most of these people will not be logged > as customers in the database. > > Cheers > > Jason --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
