Shawn,

Where should this email address be marked as trusted? Is this something I
have to do within the OTRS?

Thanks for your response!
Gustavo


On Wed, Sep 9, 2009 at 3:20 PM, Shawn Beasley <[email protected]>wrote:

> Hello,
>
> On Wed, 2009-09-09 at 13:08 -0500, Gustavo Montes wrote:
> > Hello,
> >
> > I'm trying to setup a PostMaster Filter but somehow the filter is not
> > working. This is what I'm trying to achieve:
> >
> > - Change the Article Type from "email-external" which is the default
> > to "email-internal" depending on who is sending/receiving the email.
>
> Is the mailbox marked as trusted?
>
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