Hi Gustavo, try following: [ Admin-Area ] -> [ PostMaster Mail Account ] -> [ Mail Account Management ] -> choose an appropriate mail account from the list -> find the [Trusted: ] parameter and set its value to [Yes], save this change with [Submit] -> do a test, I guess it might help.
Good luck, Tibor. Gustavo Montes wrote: > Shawn, > > Where should this email address be marked as trusted? Is this something I > have to do within the OTRS? > > Thanks for your response! > Gustavo > > > On Wed, Sep 9, 2009 at 3:20 PM, Shawn Beasley <[email protected]>wrote: > >> Hello, >> >> On Wed, 2009-09-09 at 13:08 -0500, Gustavo Montes wrote: >>> Hello, >>> >>> I'm trying to setup a PostMaster Filter but somehow the filter is not >>> working. This is what I'm trying to achieve: >>> >>> - Change the Article Type from "email-external" which is the default >>> to "email-internal" depending on who is sending/receiving the email. >> Is the mailbox marked as trusted? >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
