Thanks for the hint. Will use this aproach. "Solved" ;-)
-- Pete On Mon, Sep 14, 2009 at 3:35 PM, IT easyap <[email protected]> wrote: > We had the same problem and we solved it with a generic agent job that > unlock all closed tickets. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of Pete > Sent: lunes, 14 de septiembre de 2009 13:47 > To: User questions and discussions about OTRS. > Subject: [otrs] Closed tickets in "Locked Tickets" view > > Hi, > > being a newbie in OTRS and not being abble to find the answer i want > to ask why when i select my "Locked Tickets" View i also see tickets > that have already been closed ? > > I'm Usind OTRS 2.2.7 on Debian 5 > > Thanks > -- > Pete > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Pete --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
