Why not use the queue options as intended? The idea behind it is to set the unlock time that suits the queue.
Example: Queue 'fast track' is set to 1440min (a day) Queue 'long term development' is set to 5720 (four days) Thus fast projects are immediately worked on by whoever and long term devs rest four days in one hand minimum. I recommend to set a standard of 1440 for every new queue and adjust it if needed. Greets Daniel -----Ursprüngliche Nachricht----- Von: [email protected] [mailto:[email protected]] Im Auftrag von Pete Gesendet: Montag, 14. September 2009 16:48 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Closed tickets in "Locked Tickets" view Thanks for the hint. Will use this aproach. "Solved" ;-) -- Pete On Mon, Sep 14, 2009 at 3:35 PM, IT easyap <[email protected]> wrote: > We had the same problem and we solved it with a generic agent job that > unlock all closed tickets. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of Pete > Sent: lunes, 14 de septiembre de 2009 13:47 > To: User questions and discussions about OTRS. > Subject: [otrs] Closed tickets in "Locked Tickets" view > > Hi, > > being a newbie in OTRS and not being abble to find the answer i want > to ask why when i select my "Locked Tickets" View i also see tickets > that have already been closed ? > > I'm Usind OTRS 2.2.7 on Debian 5 > > Thanks > -- > Pete > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Pete --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
