Hehe I find the availability of the "type" for tickets ... but unfortunately it is a global parameter (I need that but by departments ... as each departments has his own predefined subject)
So for now the solution free fields is better (one combo for service1, one other for service2 and so on ...) ________________________________ From: Martignier, Philippe Sent: vendredi, 9. octobre 2009 14:27 To: '[email protected]' Subject: re:Having predefined subject themes I found a way to have these combo on the phone ticket via sysconfig and by search of AgentTicketPhone ... Now the agent can choose the freefield during the initial input but what I want to propose only the combo related to a department and not all predefined subjects of all departments ... By the way is there a way to put a sender by default ? (most of the time, customers wont be in the data base so I created a phone customer that will be used for these cases) MANY THANKS IN ADVANCE!!!! (I know it's Friday but ... :) Philippe Martignier Communications Division Customer Service Section Email : [email protected]<mailto:[email protected]> Phone : 00 41 022 338 72 36 Building : GB I Office : 2,4 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
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