Hi Quanzhong, On 14.10.2009, at 10:12, Quanzhong Zhang wrote:
I already do the following action: Go into Admin ---> [Notification {Event}] and then create a rule like this:Name: Ticket State Changed Recipient: Customer Event: TicketStateUpdate Priority: select all. State: select both of the "closed" states Queue: select all queues Input Subject and Text for the email at the bottom I check my system log file and just found the sent email history for create new ticket.
http://bugs.otrs.org/show_bug.cgi?id=4257 -Martin --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
