known bug (#4257). You have to download http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?revision=1.416&view=markup and chage the one presents in .../Kernel/System
Let me know. MV On Wed, Oct 14, 2009 at 10:12 AM, Quanzhong Zhang < [email protected]> wrote: > > Notification for closed ticket > > > Hello, > > I'm using OTRS 2.4.4 on CenotOS 5.3 x86_64. > Could you help me to set the system so that notifications can > automatically send to a customer when ticket has been closed? My > customer can receive an email when they create a new ticket. > > I already do the following action: > Go into Admin ---> [Notification {Event}] and then create a rule like > this: > > Name: Ticket State Changed > Recipient: Customer > Event: TicketStateUpdate > Priority: select all. > State: select both of the "closed" states > Queue: select all queues > Input Subject and Text for the email at the bottom > > I check my system log file and just found the sent email history for > create new ticket. > > Thank you very much for your help! > > Best Regards, > Zhang QZ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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