Hi, I assume, you've read this: http://doc.otrs.org/2.4/en/html/x1835.html#configuration-agent-auth-back end-ldap. Which server are you using as LDAP Backend? For MS ADS you do need the following: $Self->{'AuthModule::LDAP::UID'} = 'cn'; Please make sure, that you really can search in your LDAP (with ldapsearch for example) in the context of the user 'CN=otrs_ldap, OU=otrs_group, DC=xxx, DC=com' with the given password.
Regards, Hermann Maurer -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Altangerel Sent: Donnerstag, 15. Oktober 2009 13:29 To: [email protected] Subject: [otrs] LDAP authentication problem Hi Dears, I am new to OTRS. And I installed latest version of otrs on FreeBSD 8.0 RC1 running on sparc 64 machine. I want to enable LDAP authentication. But I cannot do it :(. It always says there is an error. My configuration in Config.pm is following: #Enable LDAP authentication for Agents $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'domain.xxx.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=xxx,DC=com'; $Self->{'AuthModule::LDAP::UID'} = 'uid'; # Check if the user is allowed to auth in a posixGroup # (e. g. user needs to be in a group xyz to use otrs) $Self->{'AuthModule::LDAP::GroupDN'} = 'CN=OTRS_Agents,OU=otrs_group,DC=xxx,DC=com'; $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; # for ldap posixGroups objectclass (just uid) # $Self->{'AuthModule::LDAP::UserAttr'} = 'UID'; # for non ldap posixGroups objectclass (with full user dn) # $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree $Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=otrs_ldap, OU=otrs_group, DC=xxx, DC=com'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'pwd'; # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' $Self->{'AuthModule::LDAP::AlwaysFilter'} = ''; # in case you want to add a suffix to each login name, then # you can use this option. e. g. user just want to use user but # in your ldap directory exists u...@domain. # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) $Self->{'AuthModule::LDAP::Params'} = { port => 389, timeout => 120, async => 0, version => 3, }; # agent data sync against ldap $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP'; $Self->{'AuthSyncModule::LDAP::Host'} = 'domain.xxx.com'; $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'DC=xxx, DC=com'; $Self->{'AuthSyncModule::LDAP::UID'} = 'UID'; $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'UID=otrs_ldap, OU=otrs_group, DC=xxx, DC=com'; $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'pwd'; $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; # [...] # AuthSyncModule::LDAP::UserSyncInitialGroups # (sync following group with rw permission after initial create of first agent # login) $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [ 'users', ]; Can you tell me what is wrong on my configuration. Also I sent you log entries: Oct 15 10:49:28 otrs OTRS-CGI-10[2271]: [Error][Kernel::System::Auth::LDAP::Auth][Line:187]: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Oct 15 10:49:28 otrs OTRS-CGI-10[2271]: [Error][Kernel::System::User::UserLookup][Line:696]: No UserID found for '[email protected]'! Oct 15 10:50:28 otrs OTRS-CGI-10[2278]: [Error][Kernel::System::Auth::LDAP::Auth][Line:187]: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Please help me, guys :) -- BR, Altangerel Ganbold --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
