Hi Denis, You might experience this issue because you have modified the default autoreplies. They are saved in the database using the iso-8859-1 character set. If you'd create your own autoreplies, and your system is set to UTF-8, the replies will also be created as UTF-8.
HTH, -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)<http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&cHash=ef91fa143e>and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Wed, Oct 21, 2009 at 9:13 AM, kda_greenada <[email protected]> wrote: > Good day. > > There is a problem when I use autoanswer feature for My Queue. > I send mail into queue in UTF-8 codepage (Russian Language), autoanswer > return message to my inbox with > "You wrote: > <OTRS_CUSTOMER_EMAIL[6]>" > But reply in ISO-8859-1 codepage and i have unreadable text in message... > and as result history tree of answers to Customer is unreadable... > > How can i adjust codepage in autoanswer and autoreply messages? > > OTRS 2.4.5 with ITSM 1.3.1 > > > Excuse my English > > > Best Regards > Denis Kirin > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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