21.10.2009 13:50, Michiel Beijen пишет:
Hi Denis,
You might experience this issue because you have modified the default
autoreplies. They are saved in the database using the iso-8859-1
character set.
If you'd create your own autoreplies, and your system is set to UTF-8,
the replies will also be created as UTF-8.
HTH,
--
Michiel Beijen
R&D
OTRS
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On Wed, Oct 21, 2009 at 9:13 AM,
kda_greenada <[email protected]> wrote:
Good
day.
There is a problem when I use autoanswer feature for My Queue.
I send mail into queue in UTF-8 codepage (Russian Language), autoanswer
return message to my inbox with
"You wrote:
<OTRS_CUSTOMER_EMAIL[6]>"
But reply in ISO-8859-1 codepage and i have unreadable text in
message... and as result history tree of answers to Customer is
unreadable...
How can i adjust codepage in autoanswer and autoreply messages?
OTRS 2.4.5 with ITSM 1.3.1
Excuse my English
Best Regards
Denis Kirin
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All
work fine.
Thank you very much.
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