Sorry. I was so stupid that tried to attach an empty .txt file which OTRS didn't allow me to do. Anything larger than 0kb attaches flawlessly. Still I have a problem with downloading non-ascii attachments in IE, the name is garbled. However, Chrome and Firefox download everything well. I remember seeing this bug fixed, but the problem still exists in my OTRS 2.4.4 and IE 8.0
Regards, Ilya -----Original Message----- From: Ilya Kornev <[email protected]> To: otrs <[email protected]> Date: Tue, 20 Oct 2009 10:23:21 +0400 Subject: Re: encoding and attachments > Moreover, OTRS bounces non-ascii attachments sent by customer. > I sent a test email to OTRS with 2 files attached: one named in English, the > other - in Russian. > In OTRS I can see only the English one, and there's no Russian even in the > filesystem. > > Regards, > Ilya Kornev > > -----Original Message----- > From: Ilya Kornev <[email protected]> > To: otrs <[email protected]> > Date: Mon, 19 Oct 2009 13:08:47 +0400 > Subject: encoding and attachments > > > Hello, > > > > The button Attach doesn't attach anything when composing email and choosing > > an attachment named in > Russian. > > If I choose an attachment named in Latin letters, everything is ok. > > > > This is what my Support Assessment says: > > Check database utf8 support. Your database version support utf8. OK > > Check if the client use utf8 for the connection. Your client connection is > > utf8. OK > > Check if the database use utf8 as charset. Your database character setting > > is utf8. OK > > Check the utf8 table charset collation. Your charset collation is set to > > utf8_general_ci. OK > > > > And I have this line in Config.pm > > $Self->{'DefaultCharset'} = 'utf-8'; > > > > The method of storing attachments is FS, if it matters. > > > > Does anybody have a clue what can be wrong with that? > > > > Best regards, > > Ilya Kornev > > > > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
