Hi Ilya, You're right, this is a known issue for filenames containing non-ISO characters and Internet Explorer 6, 7 or 8 and Safari versions < 4.
Subscribe to this bug if you want to be kept up-to-date: http://bugs.otrs.org/show_bug.cgi?id=2768 -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)<http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&cHash=ef91fa143e>and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Wed, Oct 21, 2009 at 12:20 PM, Ilya Kornev <[email protected]> wrote: > Sorry. I was so stupid that tried to attach an empty .txt file which OTRS > didn't allow me to do. > Anything larger than 0kb attaches flawlessly. > Still I have a problem with downloading non-ascii attachments in IE, the > name is garbled. > However, Chrome and Firefox download everything well. > I remember seeing this bug fixed, but the problem still exists in my OTRS > 2.4.4 and IE 8.0 > > Regards, > Ilya > > -----Original Message----- > From: Ilya Kornev <[email protected]> > To: otrs <[email protected]> > Date: Tue, 20 Oct 2009 10:23:21 +0400 > Subject: Re: encoding and attachments > > > Moreover, OTRS bounces non-ascii attachments sent by customer. > > I sent a test email to OTRS with 2 files attached: one named in English, > the other - in Russian. > > In OTRS I can see only the English one, and there's no Russian even in > the filesystem. > > > > Regards, > > Ilya Kornev > > > > -----Original Message----- > > From: Ilya Kornev <[email protected]> > > To: otrs <[email protected]> > > Date: Mon, 19 Oct 2009 13:08:47 +0400 > > Subject: encoding and attachments > > > > > Hello, > > > > > > The button Attach doesn't attach anything when composing email and > choosing an attachment named in > > Russian. > > > If I choose an attachment named in Latin letters, everything is ok. > > > > > > This is what my Support Assessment says: > > > Check database utf8 support. Your database version support utf8. OK > > > Check if the client use utf8 for the connection. Your client connection > is utf8. OK > > > Check if the database use utf8 as charset. Your database character > setting is utf8. OK > > > Check the utf8 table charset collation. Your charset collation is set > to utf8_general_ci. OK > > > > > > And I have this line in Config.pm > > > $Self->{'DefaultCharset'} = 'utf-8'; > > > > > > The method of storing attachments is FS, if it matters. > > > > > > Does anybody have a clue what can be wrong with that? > > > > > > Best regards, > > > Ilya Kornev > > > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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