Most of the thing's I've done with OTRS have been with the help of someone else, not strictly by myself.
Please go to /otrs/index.pl?Action=AdminLog and paste the log entries related to this issue here, that way we can better help you ;) Leonardo Certuche On Tue, Oct 27, 2009 at 3:59 PM, Jason Dupuy < [email protected]> wrote: > Leonardo…. I’m just pissed off with myself… certainly not angry with > anyone on these lists… > > I just can’t believe I can’t figure this out myself!! > > > > :> > > > > > > Jason Dupuy > > IT Manager > > *Global Products Inc.* > > *Earth City, MO 63045* > > *636-939-1622 Phone* > > *636-939-1623 Fax* > > > > *Confidentiality note:* This document and any attachments are > confidential and may be protected by legal privilege. If you are not the > intended recipient, be aware that any disclosure, copying, distribution or > use of this document or any attachment is prohibited. If you have received > this document in error, please notify us immediately by returning it to the > sender and destroying any copy. > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Leonardo Certuche > *Sent:* Tuesday, October 27, 2009 3:57 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] New to OTRS > > > > chillout, there are plenty of people who has configured OTRS with external > e-mails, they're willing to help but if you pissed off, they won't ;) > > please send us your logs so we can understand what's going on > > greetings, > > Leonardo Certuche > > On Tue, Oct 27, 2009 at 3:18 PM, Jason Dupuy < > [email protected]> wrote: > > I’m getting soo pissed off… > > > > Is there anyone who can help me out. > > The basic question is how can I get external emails into OTRS?????? > > > > Anyone? > > > > Jason Dupuy > > IT Manager > > *Global Products Inc.* > > *Earth City, MO 63045* > > *636-939-1622 Phone* > > *636-939-1623 Fax* > > > > *Confidentiality note:* This document and any attachments are > confidential and may be protected by legal privilege. If you are not the > intended recipient, be aware that any disclosure, copying, distribution or > use of this document or any attachment is prohibited. If you have received > this document in error, please notify us immediately by returning it to the > sender and destroying any copy. > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Jason Dupuy > *Sent:* Tuesday, October 27, 2009 1:40 PM > *To:* [email protected] > *Subject:* [otrs] New to OTRS > > > > Still working on the specifics but I’m stumbling on the email settings. > I’m just about ready to go into production, but confused about the email > settings. > > > > Specifics: > > OTRS 2.4.5 > > Installed FAQ package > > Installed Time package > > Using SMTP settings. > > Using POP3 postmaster mail account setting to pull our old > [email protected] emails into the system. > > > > I have 3 users (helpdesk technicians) with their own email addresses. > > They get notifications of tickets as expected. > > > > If someone sends a problem to the [email protected] email account, the > OTRS fetches it, pulls it in… we respond…. The email goes out, with the > technicians email account… but now, when the person who originated the issue > responds, it goes to the technicians email account… which is not fetched. > > > > Other than using the postmaster mail account, is there any way to get > external emails into the OTRS? > > > > Am I making sense at all? > > > > > > Jason Dupuy > > IT Manager > > *Global Products Inc.* > > *Earth City, MO 63045* > > *636-939-1622 Phone* > > *636-939-1623 Fax* > > > > *Mission:* To increase the store traffic, identity and corporate brand > loyalty for our customers through our design, manufacture and distribution > of custom and licensed products. > > > > *Vision:* To be the leading procurement organization in promotional > products and gift novelties worldwide. > > > > *Confidentiality note:* This document and any attachments are > confidential and may be protected by legal privilege. If you are not the > intended recipient, be aware that any disclosure, copying, distribution or > use of this document or any attachment is prohibited. If you have received > this document in error, please notify us immediately by returning it to the > sender and destroying any copy. > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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