On Tue, 27 Oct 2009, Jason Dupuy wrote:
Hey Peter,
Thanks for the tips.
I actually got it to work exactly like the process flow you described
below.
I was getting hung up on the notifications sent to the technician's
email. I wanted all notifications assigned to the technicians to go to
their Outlook email accounts so they wouldn't have to stay logged in to
OTRS all the time.
...and I have it set that all replies go out from the help.desk email
account, and all replies get sent to the help.desk account.
I had some help from some members in the OTRS list...
Thank you all!
I suspect there _IS_ a way for tech's to reply via email, but it is a lot
more involved than a simple install of OTRS. While others may have done
so, I'm not sure how to do it, and if you are OK pushing techies to log
into OTRS, I think that is the simplest and best way to go.
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Peter Beckman Internet Guy
[email protected] http://www.angryox.com/
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