Hello All,
This problem has persisted and we have not been able to find a solution.
We are using OTRS version 2.3.4 Our internal users login at customer.pl and
are able to authenicate against Active Directory. The problem is that there
are several new users that were added to the Active Directory after the initial
sync to OTRS. These users can login successfully and I can find them if I
search Customer Users. But for some reason, I don't see the newly added
users in the customer-user list when I click "Customer User <-> Groups" so that
I can add them to a group. We've tried running the sync-ldap2db.plscript, but
it did not help. How can I get these new people to appear on the list? Does
anybody know why these users are missing and how to correct it?
Please let me know if any more information is needed.
Thanks in advance.
-Brian Klapchar
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
