Hello.
I've added a new status ("Awaiting Customer") and now I'm trying to get the
Open/to be answered window in
Dashboard show only tickets which state type is Open and Status is Awaiting
Customer.
I tried to add one more line in Ticket -> Frontend::Agent::Dashboard, it looked
as follows:
Key: Attributes Content: Status=Awaiting Customer;
but OTRS doesn't let me add it.
Then I added in the existing Attributes line Status=Awaiting Customer; getting
the whole line look as
Key: Attributes Content: StateType=open; Status=Awaiting Customer;
but OTRS seems to read the line only up to the first semicolon
(StateType=open;), i.e. it doesn't take into
account Status=Awaiting Customer;
Can somebody advise how do I set it up?
Cheers,
Ilya
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