You should check this too: http://doc.otrs.org/2.4/en/html/x1790.html
"Customer with multiple IDs" It may be useful On Tue, Nov 10, 2009 at 1:50 PM, Sourabh Sarwate <[email protected]>wrote: > Hi , > > Yes Something like this. Actually we have some client which having > operations in different country,and our product is deployed in all of the > operation for that clinet .Usually we receive different complaints from > different operation.So for that I want to create the customer login w.r.t > country. Also I want to create one customer Id for their HQ so that they > can view all the tickets from their different operation. > > I think we need to configure this feature manually or is it possible to we > can configure it by GUI? > > Please correct me if I am wrong. > > I am using OTRS 2.4.5 and Os is Linux > > Regards, > Sourabh Sarwate > > > > > > On Tue, Nov 10, 2009 at 9:17 PM, Alexander Halle > <[email protected]>wrote: > >> Sourabh Sarwate wrote : >> >> Is it possible to group the Customer. My requirement is to group the >>> customer zone wise so that they can view the ticket of there zone only. in >>> addition of this I want to create one more group for customer HQ in a way >>> that they can view the tickets from all zone. >>> >> >> Hello, >> >> is the "company ticket" feature what you are looking for ? (Google : otrs >> company ticket). >> >> Regards >> >> Alexander >> >> -- >> radprax Gesellschaft fuer medizinische Versorgungszentren mbH, >> Bergstr. 7 - 9, 42105 Wuppertal, >> Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 >> Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. >> Renate Tewaag >> Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 >> Web: http://www.radprax.de >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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