Hi Alexander\Marco; Thanks for your help.
Regards, Sourabh Sarwate On Tue, Nov 10, 2009 at 10:17 PM, Marco Vannini <[email protected]>wrote: > You should check this too: > > http://doc.otrs.org/2.4/en/html/x1790.html > > "Customer with multiple IDs" > > It may be useful > > > > On Tue, Nov 10, 2009 at 1:50 PM, Sourabh Sarwate <[email protected]>wrote: > >> Hi , >> >> Yes Something like this. Actually we have some client which having >> operations in different country,and our product is deployed in all of the >> operation for that clinet .Usually we receive different complaints from >> different operation.So for that I want to create the customer login w.r.t >> country. Also I want to create one customer Id for their HQ so that they >> can view all the tickets from their different operation. >> >> I think we need to configure this feature manually or is it possible to >> we can configure it by GUI? >> >> Please correct me if I am wrong. >> >> I am using OTRS 2.4.5 and Os is Linux >> >> Regards, >> Sourabh Sarwate >> >> >> >> >> >> On Tue, Nov 10, 2009 at 9:17 PM, Alexander Halle >> <[email protected]>wrote: >> >>> Sourabh Sarwate wrote : >>> >>> Is it possible to group the Customer. My requirement is to group the >>>> customer zone wise so that they can view the ticket of there zone only. in >>>> addition of this I want to create one more group for customer HQ in a way >>>> that they can view the tickets from all zone. >>>> >>> >>> Hello, >>> >>> is the "company ticket" feature what you are looking for ? (Google : otrs >>> company ticket). >>> >>> Regards >>> >>> Alexander >>> >>> -- >>> radprax Gesellschaft fuer medizinische Versorgungszentren mbH, >>> Bergstr. 7 - 9, 42105 Wuppertal, >>> Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 >>> Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. >>> Renate Tewaag >>> Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 >>> Web: http://www.radprax.de >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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