ciao again Alessandro :D, If you have a 2.4.x (where x is more than 4 ... for a known bug on notifications) there is notification by events in admin section. There you can define quite all the possibility.
MV On Wed, Nov 11, 2009 at 2:08 PM, Alessandro d'Ambrosio < [email protected]> wrote: > Hi, > > I’ve this question: > > > > When a customer user open a request (by customer user web interface) > choosing a certain queue can I send an auto e-mail to a certain agent who > have rights on that queue? > > I Know that customer user receive a notification but I want to avoid that > an agent have to logon by web agent interface but just check mail. > > Thank you very much > > > > Alessandro > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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