Alessandro d'Ambrosio wrote :
When a customer user open a request (by customer user web interface)
choosing a certain queue can I send an auto e-mail to a certain agent
who have rights on that queue?
I Know that customer user receive a notification but I want to avoid
that an agent have to logon by web agent interface but just check mail.
Hello Alessandro,
can't this be solved by the agent preferences ? If I were the agent I
would add that queue to "My Queues" in my preferences and activate "New
ticket notification".
If this isn't feasible you could use Admin -> "Notification (Event)"
instead.
Regards
Alexander
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