[email protected] wrote :
[...]
Our problem is that when the original ticket (owner/responsible are both
set to r...@localhost) is moved to another queue, the owner/responsible
fields are set to the name of the person who moved the ticket. We would
like for the owner/responsible fields to remain the default value
(r...@localhost) until a technician grabs the ticket and makes him/herself
the owner.
[...]
Hello Patrick,
this is most likely due to Ticket::Frontend::MoveType being set to "New
Window". This causes an autolock on the agent when moving, followed by
an autounlock due to Ticket::EventModulePost###99-ForceUnlockOnMove.
To fix this you can set Ticket::Frontend::MoveType to "Dropdown", but
you will then loose some options like adding a note when moving.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
