Alexander,
Thanks so much for the quick reply. I checked that setting and we are
already using the "Dropdown" option for MoveType.
Any other suggestions?
Thanks,
Pat
From: Alexander Halle <[email protected]>
To: "User questions and discussions about OTRS." <[email protected]>
Date: 11/13/2009 11:02 AM
Subject: Re: [otrs] Changing ownership on ticket move
Sent by: [email protected]
[email protected] wrote :
[...]
> Our problem is that when the original ticket (owner/responsible are both
> set to r...@localhost) is moved to another queue, the owner/responsible
> fields are set to the name of the person who moved the ticket. We would
> like for the owner/responsible fields to remain the default value
> (r...@localhost) until a technician grabs the ticket and makes
him/herself
> the owner.
[...]
Hello Patrick,
this is most likely due to Ticket::Frontend::MoveType being set to "New
Window". This causes an autolock on the agent when moving, followed by
an autounlock due to Ticket::EventModulePost###99-ForceUnlockOnMove.
To fix this you can set Ticket::Frontend::MoveType to "Dropdown", but
you will then loose some options like adding a note when moving.
Regards
Alexander
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