Hi Benjamin, OTRS box is able to send mail ? is there something on the log ? could it be that mail are sent but are in spam ? what otrs version are you using ?
On Wed, Nov 18, 2009 at 3:31 PM, benjamin anamoah <[email protected]>wrote: > Hello Colleagues, > > I need some help with this OTRS auto response to queues .i.e Auto > Responses <-> > Queue<http://localhost/otrs/index.pl?Action=AdminQueueAutoResponse> > . > I have match the auto response to the queue i want but it is not working. I > can not see any auto response when i sign in at the Customer-Interface and > expect to see a mail responding to the sent mail. Please i need some help > and directions to configure the auto response so that the system can > automatically send customers when we receive a mail from them. Thank you. > > Benjamin Writes > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
