Hi Robert, Welcome to the OTRS community!
Yes, you can use HTML within replies and responses in OTRS. The only place where we do not (yet) support HTML markup is in the event-based notification. Hope this helps, ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)<http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&cHash=ef91fa143e>and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Thu, Nov 19, 2009 at 12:20 AM, Robert Slater <[email protected]>wrote: > I only fiddled with this for a few minutes before I figured I’d throw > this out to the list (before trying to figure out which step in the system > might be encoding all my < and >, OTRS or the email server). > > > > Can I include HTML content within an OTRS response, in particular, within > template responses/replies? > > > > Robert Slater > > Web Technologies & Content Coordinator, > Assistant Professor of Library Administration > > 424 Main Library MC-522 > > 1408 W. Gregory Dr. > > Urbana, IL 61801 > > 217-333-4789 > > [email protected] > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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