Nils Leideck - ITSM wrote :
[...]
The one which is calling the GenericAgent.pl <http://GenericAgent.pl>
with "-c db" is executed every 10 minutes, keep this as it is so the GUI
is not lying ;-)
The other one is executing GenericAgent.pl <http://GenericAgent.pl> with
"-c 'Kernel::Config::GenericAgent'" ... this is an example config ...
you can create your own Config Files in Kernel/Config/ (e.g.
MyGenericAgentMoveSLATicket2Queue123.pm ... etc.) and let the cronjob
execute this job as you need.
[...]
Thanks for your explanation Nils, this helps me much and I think
Leonardo too :)
Regards
Alexander
--
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