On 23.11.2009, at 21:32, Leonardo Certuche wrote: > Thanks Nils and Alexander for your explanations, now I have a better > understanding about GenericAgent behavior. I was checking > /opt/otrs/Kernel/Config/GenericAgent.pm.examples and it's clear how to use it > but none of the examples uses ITSM fields such as Service or SLA, is it > possible to use it? We just want tickets from certain SLA to be moved to a > give queue ASAP.
did you try " SLA => 'mySLA' , " ? Nils Leideck -- Nils Leideck Senior Consultant [email protected] https://webint.cryptonode.de / a Fractal project
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