-----Original Message----- From: "James Morgan" <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Date: Fri, 20 Nov 2009 09:40:27 +1100 Subject: Re: [otrs] Bulk action - changing owner
> No worries, > > I use Chrome + 2.4.4 so it's strange that the bulk action isn't working > out for you. I know in some other browsers I've had trouble with the > javascript that controls the bulk action stuff. Simple way to test if > your browser isn't correctly passing the tickets you've ticked is to > click Bulk Action without ticking anything and see if you get the same > message. > > As for tickets being unowned; you can consider a ticket to be unowned if > it's unlocked (or at least that's how we operate here). If it were > bugging you a lot I'd create a user named "Unowned" and set up your > incoming mail filter to set "Unowned" as the owner of all incoming > tickets. > > Reason I say about r...@localhost is that it's obviously a default, and > it's good practice to change from the default username. > > Please let me know if this helps your situation. > > James. > > -----Original Message----- > From: Ilya Kornev [mailto:[email protected]] > Sent: Thursday, 19 November 2009 5:58 PM > To: James Morgan; otrs > Subject: [otrs] Bulk action - changing owner > > Hello, James. > > Sorry, didn't notice your email. > > I'm using Google Chrome and OTRS 2.4.4. > I tried the same with IE6, and that worked for me. > > r...@localhost is the default administrator, I decided to leave it as > is, and it's assigned to all new > tickets automatically. > I agree with you that this is meaningless, but how can I get the new > tickets to be unowned? > > Cheers, > Ilya > > -----Original Message----- > > What version of OTRS and what browser are you using. > > You probably shouldn't have a root at localhost user. > > Initial user while ticket is status new and unlocked is meaningless. > > James. > > -----Original Message----- > From: Ilya Kornev <feldpost- at mail.ru> > Sent: Thursday, 29 October 2009 11:53 PM > To: otrs <otrs at otrs.org> > Subject: [otrs] Bulk action - changing owner > > Hello, > > I'd like to change the owner of several new tickets (by default they > belong to the root at localhost > user). > When I select them in QueueView, click the Bulk Action button and choose > the owner, I receive the > following > error > > Error: No TicketID is given! > > Comment: You need min. one selected Ticket! > > What am I missing? > > Regards, > Ilya Kornev > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
