Hi, I want to add some technical information to a ticket that should only be visible to agents and not to customers.
Simplest way forward seems to use freetext, so I went to the admin section, Core::TicketFreeText and enabled freetext field 1 to 4. I then also enabled the free text field in Frontend::Agent::Ticket::ViewNote, so agents can change the information when adding a note. This works and the freetext is shown in the ticket information both in queue view and zoom. The problem is that the customer now also sees these fields, where I cannot find a setting to turn these off? If I look in Frontend::Customer::Ticket::ViewNew all freetext fields are set to 0 (disabled) but I still see them. Is there a config setting for this that I'm missing? Arnold. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
