Hi, > I want to add some technical information to a ticket that should only be > visible to agents and not to customers. [SNIP] > The problem is that the customer now also sees these fields, where I > cannot find a setting to turn these off? If I look in > Frontend::Customer::Ticket::ViewNew all freetext fields are set to 0 > (disabled) but I still see them. Is there a config setting for this that > I'm missing?
Alwasy good to solve your own problems. I looked at the the file under otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl and disabled the freetext block (around line 317). Arnold. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
