Hi, Nils, the PostmasterFollowUpState is already set to "open". Is this the option you meant?
Thanks, Mario On Sun, Nov 29, 2009 at 12:59 AM, Nils Leideck - ITSM <[email protected]> wrote: > Hi, > On 28.11.2009, at 16:34, ml ml wrote: > > if i write a customer an e-mail and set the status to "pending..." and > the customer replies...then the Ticket-State does not change and its > still pending. > > I thought its the default behavior, that the state changes from > pending to open in this case. > > If not....how can i accomplish this? > > SysConfig -> Ticket -> Core::PostMaster > Nils Leideck > > -- > Nils Leideck > Senior Consultant > [email protected] > LeideX.net > Nils Leideck - ITSM > Greesbergstr. 11 > D - 50668 Köln Altstadt-Nord > > Mobile : +49 (0) 173 2733 892 > Tel. : +49 (0) 221 1689 6910 > FAX : +49 (0) 221 2711 285 > > Geschäftssitz: Köln Altstadt-Nord, Amtsgericht: Köln, HRB 10751 > Steuernummer: 215/5102/2272, IdNr: 49 303 782 567 > http://webint.cryptonode.de / a Fractal project > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
