Hi,
i have set:
ZZZAAuto.pm:$Self->{'PostmasterFollowUpState'} = 'open';
ZZZAuto.pm:$Self->{'PostmasterFollowUpStateClosed'} = 'open';
but if i reply to a closed ticket then the ticket still remains closed :-/
Any idea why it wont change the state to open?
Cheers,
Mario
p.s. this is otrs 2.4.5
On Mon, Nov 30, 2009 at 11:59 PM, Nils Leideck - ITSM
<[email protected]> wrote:
> Hi,
> On 29.11.2009, at 17:32, ml ml wrote:
>
> the PostmasterFollowUpState is already set to "open". Is this the
> option you meant?
>
> yes.
> Nils Leideck
> --
> Nils Leideck
> Senior Consultant
> [email protected]
>
> https://webint.cryptonode.de / a Fractal project
>
>
>
>
>
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