True, but just look how easy it is done with f.e. Services<->SLA, Customer User<->Services (which would better be Customer Groups<->Services) and most of all Criticality<->Impact<->Priority. ITSM should be configured by manager through web Admin rather than system administrator through configuration files which is a Perl modules.
On Sat, Dec 5, 2009 at 5:19 PM, Nils Leideck - ITSM <[email protected] > wrote: > HI, > for the CustomerPanel you can arrange this combination with ACLs based on > the CustomerID or any other CustomerUser details saved in the CustomerUser > Backend. > -- regards, Mikhail
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