HI, On 05.12.2009, at 17:05, Михаил Лукин wrote:
> True, but just look how easy it is done with f.e. Services<->SLA, Customer > User<->Services (which would better be Customer Groups<->Services) and most > of all Criticality<->Impact<->Priority. ITSM should be configured by manager > through web Admin rather than system administrator through configuration > files which is a Perl modules. your are totally right, but I was not talking about how it could be enhanced, instead I searched for a way how to do it with the standard OTRS as it is currently available with its million of config options. However, I would propose you use ACLs until there is a feature that does allow assign Services to Companies. Look here, you maybe want to put yourself into Cc: http://bugs.otrs.org/show_bug.cgi?id=2258 Nils Leideck -- Nils Leideck Senior Consultant [email protected] https://webint.cryptonode.de / a Fractal project
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