Make the header "queue" invalid - and it will be grayed in any selection list
On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote: > Hi, > > In OTRS, u can add your own queues. I want to create a queue title. > > For example, I create a queue called "technical problems", and in that queue > two sub queues called "hardware problems" and "software problems". And I do > not want the customers to be able to choose the "technical problems" but they > can see the queue, sort of a queue header or title. Can this be done? > > Thanks, > > Zak > > ##################################################################################### > This email is confidential and intended solely for the use of the individual > to whom > it is addressed. If you are not the intended recipient, be advised that you > have received > this email in error and that any use, dissemination, forwarding, printing or > copying > of this email is strictly prohibited. If you have received this email in > error > please contact the sender. > ##################################################################################### > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ -- regards, Mikhail --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
