Sorry about that, I never used MS IE while some of our customers do. I'll fix my settings, thanks!
On Sun, 2009-12-06 at 00:53 +0100, Nils Leideck - ITSM wrote: > Hi, > > On 05.12.2009, at 21:49, Mikhail Lukin wrote: > > > Make the header "queue" invalid - and it will be grayed in any > > selection > > list > > > > On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote: > > > Hi, > > > > > > In OTRS, u can add your own queues. I want to create a queue > > > title. > > > > > > For example, I create a queue called "technical problems", and in > > > that queue two sub queues called "hardware problems" and "software > > > problems". And I do not want the customers to be able to choose > > > the "technical problems" but they can see the queue, sort of a > > > queue header or title. Can this be done? > > > > > > Thanks, > > > Zak > > > be careful, doesn't work in MS IE !! > > > Use "Queue Own Selection" instead. There you could even hide the real > Queue name and show any comment you add to the queue. > > Nils Leideck > > -- > > Nils Leideck > Senior Consultant > [email protected] > > https://webint.cryptonode.de / a Fractal project > > > > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ -- regards, Mikhail --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
