Benjamin, you need to edit the fields Ticket::Hook: and Ticket::NumberGenerator::MinCounterSize: in Core::Ticket. Also, have a look at SystemID: in Framework -> Core.
SMTP is set up as a ordinary mail client, go to Framework -> Core::Sendmail, select SMTP in SendmailModule:, select the checkboxes SendmailModule::Host: and SendmailModule::Port: and enter the IP of your mail server and the port (25 by default) respectively. In my installation, I didn't fill the fields SendmailModule::AuthUser: and SendmailModule::AuthPassword: and it still works... But it may be different for you, so play with it. I'd recommend you to check if OTRS actually sends emails by composing a ticket, and if that works, you may try it with autoreplies. Best regards, Ilya -----Original Message----- From: benjamin anamoah <[email protected]> To: [email protected] Date: Tue, 8 Dec 2009 03:42:50 -0800 (PST) Subject: Re: [otrs] otrs Digest, Vol 15, Issue 31 > Hello, > > Thanks Ilya for your reply. > I mean the set of numbers that uniquely identify a new ticket. > It is too long and i want to knw if the system will permit that the > Administrator of the system can make them a little shorter. > > With the auto responses (auto replies) can you please elaborate on how i can > set up the SMTP server. > I know how to create Queues and set Auto responses for those queues at the > "localhost/otrs/index.pl? Action=AdminQueueAutoResponse", but it does not work still. > That was when you cam up with your suggestion. Now, can you please take me > through step by step so that i can try you approach starting from what to do first and the next. > > Thanks soo much. > > Benjamin > > --- On Tue, 12/8/09, [email protected] <[email protected]> wrote: > > From: [email protected] <[email protected]> > Subject: otrs Digest, Vol 15, Issue 31 > To: [email protected] > Date: Tuesday, December 8, 2009, 5:55 AM > > Send otrs mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: email to queue (Michael Mayaka) > 2. Re: email to queue (Arnold Ligtvoet) > 3. Tickets for mass incidents (?????? ?????) > 4. Ticket Solution time for opening a closed ticket (Rabi Pandey) > 5. sendmail with SMTP failure (hpsbigcat) > 6. sendmail with SMTP failure (hpsbigcat) > 7. Ticket Lenght and Queues and Emails & Queues (benjamin anamoah) > 8. Re: Ticket Lenght and Queues and Emails & Queues (Ilya Kornev) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 8 Dec 2009 07:16:48 +0000 (GMT) > From: Michael Mayaka <[email protected]> > Subject: Re: [otrs] email to queue > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="utf-8" > > I've used pop3 with an exchange server..works perfect. > > Michael > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20091208/4b520d95/attachment-0001.html> > > ------------------------------ > > Message: 2 > Date: Tue, 8 Dec 2009 08:27:38 +0100 > From: Arnold Ligtvoet <[email protected]> > Subject: Re: [otrs] email to queue > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="us-ascii"; Format="flowed"; > DelSp="yes" > > > > > > On 8 dec 2009, at 08:16, Michael Mayaka <[email protected]> wrote: > > > I've used pop3 with an exchange server..works perfect. > > > > Michael > > There is the possibility that the exchange admin has disabled pop3 > access. So the OP needs to talk to his exchange admin. > > Arnold > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20091208/7691495c/attachment-0001.html> > > ------------------------------ > > Message: 3 > Date: Tue, 8 Dec 2009 11:23:43 +0300 > From: ?????? ????? <[email protected]> > Subject: [otrs] Tickets for mass incidents > To: [email protected] > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Hi, > > I need an advice on creating a ticket for an incident when whole > company/customer user group is affected. > > -- > regards, > Mikhail > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20091208/fd4a71e0/attachment-0001.html> > > ------------------------------ > > Message: 4 > Date: Tue, 08 Dec 2009 08:28:27 +0000 > From: Rabi Pandey <[email protected]> > Subject: [otrs] Ticket Solution time for opening a closed ticket > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; CHARSET=US-ASCII; format=flowed > > Hi There, > > We are having this issue with OTRS which I think is a bug but wanted to > ask otrs community. > > When a ticket is closed, all SLAs are set to 0. Then if an agent or > client opens this closed ticket, SLA 1 & SLA 2 are activated and clock > starts ticking. However SLA 3 is not activated. My understanding is that > if a ticket is re-opened, all 3 SLAs should be activated. > > Am I wrong in this assumption? > > Thanks for your help. > > Rabi > > > ------------------------------ > > Message: 5 > Date: Tue, 8 Dec 2009 16:48:48 +0800 > From: hpsbigcat <[email protected]> > Subject: [otrs] sendmail with SMTP failure > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Dear All, > > I've experienced a problem: All of my queues have indival email > addresses, and the sender account is avalidable. When I compose an answer or > forward to other email address, OTRS prompt a error message "Can't use from > '[email protected]': 4545.7.3 Client does not have permission to Send As > this sender." I have an other OTRS > > -- > Tiger He > > [email protected] > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20091208/3d4abf98/attachment-0001.html> > > ------------------------------ > > Message: 6 > Date: Tue, 8 Dec 2009 16:59:08 +0800 > From: hpsbigcat <[email protected]> > Subject: [otrs] sendmail with SMTP failure > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Dear All, > > I've experienced a problem: All of my queues has it's own email address, > and the sender account is available. When I compose or forward a ticket from > these queues, then will get a error message "Message: Can't use from ' > [email protected]': 4545.7.3 Client does not have permission to > Send As this sender." I am running an other OTRS with connect to the same > email system and it's works fine. I've no idea where need I check and > configure. Have any one can help me? > > Thanks advance. > > -- > Tiger He > > [email protected] > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20091208/0de0c36c/attachment-0001.html> > > ------------------------------ > > Message: 7 > Date: Tue, 8 Dec 2009 02:19:23 -0800 (PST) > From: benjamin anamoah <[email protected]> > Subject: [otrs] Ticket Lenght and Queues and Emails & Queues > To: [email protected] > Message-ID: <[email protected]> > Content-Type: text/plain; charset=us-ascii > > Hello > > I want to know if the length of the tickets can be customized so that the > length minimized or shortened? > > Secondly, i want to know the easiest way that i can get my auto response to > run. I have installed the otrs-2.4.3-win-installer-2.0.4 on my laptop and using just the default settings. I need to be able to get running before i can set it up on a our exchange mail server. Please, feed me with a systematic approach since i am new to the system and make it easy to understand. Thank you. > > Anamoah Benjy > > > > > > > > ------------------------------ > > Message: 8 > Date: Tue, 08 Dec 2009 13:55:05 +0300 > From: Ilya Kornev <[email protected]> > Subject: Re: [otrs] Ticket Lenght and Queues and Emails & Queues > To: User questions and discussions about OTRS. <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset=koi8-r > > Benjamin, > > what do you mean by "so that the length minimized or shortened"? > Are you talking about restrickting ticket subject/body to some number of > characters or the way how they > appear in the system? > If the latter is the case, you can use the icons in the right-upper corner of > the QueueView (Small, > Medium, Preview). > > As for autoreplies, you need to set up the SMTP server first (in > Sysconfig->Framework -> Core::SendmailA), > create Queues and Autoresponses and assign Autoresponses to Queues. All this > is done in the Admin area. > > Cheers, > Ilya > > -----Original Message----- > From: benjamin anamoah <[email protected]> > To: [email protected] > Date: Tue, 8 Dec 2009 02:19:23 -0800 (PST) > Subject: [otrs] Ticket Lenght and Queues and Emails & Queues > > > Hello > > > > I want to know if the length of the tickets can be customized so that the > > length minimized or shortened? > > > > Secondly, i want to know the easiest way that i can get my auto response to > > run. I have installed the > otrs-2.4.3-win-installer-2.0.4 on my laptop and using just the default > settings. I need to be able to get > running before i can set it up on a our exchange mail server. Please, feed me > with a systematic approach > since i am new to the system and make it easy to understand. Thank you. > > > > Anamoah Benjy > > > > > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of otrs Digest, Vol 15, Issue 31 > ************************************ > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
